Privacy Policy

At TrueNorLearn, protecting your personal information is our highest priority. Our transparent privacy policy explains how we collect, protect, and respect your data while providing advanced AI training and educational programs.

1. Information We Collect

We collect personal data such as your name, contact information, professional background, and learning preferences necessary to provide tailored AI training programs. This information is used exclusively to optimize your learning experience and improve our educational offerings. We only collect data that is essential for effective course delivery, personalized instruction, and building a collaborative learning community among participants.

2. How We Use Your Data

Your data is used to personalize your learning journey and facilitate communication regarding our courses, workshops, webinars, and community events. We use this information to better understand which AI training approaches are most relevant to your professional goals and skill level. Your data will never be shared with third parties for marketing purposes without your explicit consent unless required by law or court order.

3. Data Security

The protection of your data is especially important to us given the technology-focused nature of our services. We implement advanced security measures to safeguard your personal information. All data is stored in secure cloud databases with industry-standard encryption, and access is restricted to authorized staff members responsible for program delivery and student support. Our systems undergo regular security audits to ensure the highest protection standards. We maintain strict confidentiality protocols to protect any sensitive information shared during our courses and training sessions.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and help us better understand how you interact with our educational content. These small text files enable us to provide more relevant course information tailored to your specific interests and skill level in AI technologies. You have the option to disable cookies in your browser settings at any time, although this may limit some functionality of our website, particularly in course registration, virtual learning environments, and member areas.

5. Your Rights

As a participant in our AI training programs, you have the right to access, correct, or delete your personal data stored with us. We fully respect your control over your information and support your privacy decisions. Under GDPR, you have rights to:

  • Access your personal data
  • Rectify inaccurate information
  • Request erasure of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing
  • Not be subject to automated decision-making

To exercise any of these rights, please contact us at [email protected].

6. GDPR Compliance

As a Canadian organization serving clients from various regions, we adhere strictly to the General Data Protection Regulation (GDPR). We are committed to transparency regarding the collection and use of your data and ensure all your associated rights. Our privacy measures are regularly reviewed to ensure compliance with current legal requirements. We maintain appropriate records of our data processing activities and conduct regular impact assessments, particularly regarding any information gathered through our learning management systems, virtual classrooms, and AI-powered educational tools.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. All changes will be published on this page with an updated date. For substantial changes, we will notify you directly through our program communication channels. We recommend checking this page regularly to stay informed about our current privacy practices. Any material changes will be clearly indicated, and we will obtain new consent where required by law.

8. Contact

If you have questions about our Privacy Policy or your personal data, please don't hesitate to contact us. Our Data Protection Officer is available at [email protected] or by phone at +1 (437) 829-4156.

9. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of our contract to provide AI training and educational services
  • Your explicit consent, which you can withdraw at any time
  • Legal obligations we must fulfill
  • Legitimate interests in providing and improving our educational services

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including supporting your ongoing learning journey and meeting legal requirements. Different types of data may be kept for different periods as required by law or best practices in educational technology. Once your data is no longer needed, it will be securely deleted or anonymized to protect your privacy while allowing us to maintain statistical information for program improvement and educational research.